Our policy lasts 30 days from the date of purchase. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it. Please note that we retain the right to refuse returns on items that are not in their original condition, are damaged or missing parts for reasons not due to our error, or are returned after 30 days from the date of purchase.
We evaluate all returns on a case-by-case basis and strive to treat everyone like family and not just a machine. As a family-run company, we are committed to helping our customers as much as we can, while also retaining the right to refuse returns when necessary. In addition, a restocking fee of up to 20 percent may be withheld from some returns. We evaluate all returns on a case-by-case basis and as a family-run company, we aim to treat our customers as individuals and not just as a number.
We also do not accept returns on the following items:
Perishable goods, such as food, flowers, newspapers, or magazines.
Intimate or sanitary goods.
Hazardous materials, or flammable liquids or gases.
Downloadable software products.
Some health and personal care items.
Please note that some items are "new" but "old" and are bought as is. We want to help as much as we can but do retain the right to refuse returns.
Sale & pre-order Items
Please note that only regular-priced items are eligible for refunds. Unfortunately, sale items and pre-order items cannot be refunded. We apologize for any inconvenience this may cause and encourage you to review your order carefully before making a purchase. If you have any questions about our refund policy, please do not hesitate to contact us at firstname.lastname@example.org.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, we will process your refund within a certain amount of days. Refunds will be issued to the original method of payment used at the time of purchase.
Please note that we reserve the right and discretion for partial refunds on returned goods to account for handling and processing fees.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Late or Missing Refunds (if applicable):
If you have not received your refund within a reasonable amount of time after receiving confirmation from us that your refund has been processed, please first check your bank account to ensure that the refund has not been credited. Sometimes refunds may take a few days to appear in your account. If you still do not see the refund credited, please contact your credit card company to inquire if there is an issue on their end.
In some cases, it may take additional processing time before a refund is officially posted. If you have taken these steps and still have not received your refund, please do not hesitate to contact us at email@example.com. We are committed to ensuring that our customers receive fair and timely refunds
In order to prevent fraudulent returns, we may require additional verification before processing a return. This may include but is not limited to, verifying the customer's identity and purchase history.
Additionally, we reserve the right to deny any return if we suspect fraudulent activity, abuse, or misuse of our return policy. We also reserve the right to report any suspicious activity to the appropriate authorities.
We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item, please send us an email at firstname.lastname@example.org and send your item to: 114 Center St, Wayne OH 43466, United States.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will issue a refund to the gift giver.
To return your product, you should mail your product to: 114 Center St, Wayne OH 43466, United States. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
We understand that there may be instances where customs seizes certain products, particularly toy guns, when shipped across borders. In such cases, we unfortunately cannot offer refunds for the seized items. We want to emphasize that it is the customer's responsibility to check their local laws and regulations regarding the purchase and importation of such products before placing an order with us. We make every effort to ensure that our products comply with international regulations and are properly labeled and packaged for shipment, but we cannot guarantee that they will not be seized by customs. Therefore, we strongly recommend that customers exercise caution and discretion when placing orders for toy guns and other similar items. In the event that a cap gun or any other item is seized by customs, we assume no liability for the loss and cannot offer any compensation or refunds.
What you might be able to do in the case of a seizure
In general, the process of recovering items seized by customs can be complex and varies depending on the specific situation and country involved. Here are some general steps that customers can take to attempt to recover seized items:
- Contact the customs agency: Customers can start by contacting the customs agency that seized the item to inquire about the reason for the seizure and the steps required to recover the item. The agency may provide instructions on the necessary documentation or procedures that need to be followed to appeal the seizure.
- Provide necessary documentation: In some cases, customers may need to provide documentation such as proof of purchase, product descriptions, or permits to demonstrate that the item is not illegal or restricted. It is important to carefully review the specific requirements of the customs agency to ensure that all necessary documents are provided.
- Appeal the seizure: If the customer believes that the seizure was unjustified or incorrect, they may be able to file an appeal to contest the decision. This may involve providing additional documentation or evidence to support the case.
- Seek legal assistance: If the seizure is particularly complicated or difficult to resolve, customers may want to consider seeking legal assistance to help navigate the process and advocate on their behalf.
It is important to note that the success of these steps may vary depending on the specific circumstances and the laws and regulations of the country involved. Customers should carefully review the terms and conditions of their purchase and research the relevant customs laws and regulations before making a purchase of potentially restricted items.