Returns & Refund Policy

Returns

We accept returns within 30 days from the date of purchase. If more than 30 days have passed, we unfortunately cannot offer a refund or exchange.

To be eligible for a return, items must be unused, in their original packaging, and in the same condition received. We reserve the right to refuse returns on items that:

• Are not in their original condition
• Are damaged or missing parts (not due to our error)
• Are returned more than 30 days after purchase

As a family-run business, we treat returns on a case-by-case basis. We want to help as much as we can, but we retain the right to refuse returns when necessary. In some cases, a restocking fee of up to 20% may apply.

Non-Returnable Items

We do not accept returns on the following items:

• Perishable goods (food, flowers, newspapers, magazines)
• Intimate or sanitary goods
• Hazardous materials, flammable liquids, or gases
• Gift cards
• Downloadable software products
• Health and personal care items

Additionally, some items are sold as "New/Old Stock (NOS)." These items are sold **as-is**, and we reserve the right to refuse returns on them.

Sale & Pre-Order Items

Only regular-priced items are eligible for refunds. Sale items and pre-orders are final sale and cannot be refunded. Please review your order carefully before purchasing.

Refunds

Once we receive and inspect your return, we will notify you by email regarding approval or rejection. If approved, refunds will be processed to the original payment method within a few business days.

Note: We reserve the right to issue partial refunds in certain cases, such as handling and processing fees.

Return Shipping

Customers are responsible for return shipping costs, which are non-refundable. If you receive a refund, the cost of return shipping may be deducted.

If returning an item valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.

Late or Missing Refunds

If you haven’t received a refund yet, we recommend:

1. Checking your bank account
2. Contacting your credit card company (refunds may take a few days to process)
3. Reaching out to your bank for any delays in processing

If you've done all of this and still have not received your refund, please contact us at Support@Protinkertoys.com.

Fraud Prevention

We may require additional verification before processing a return to prevent fraud. This could include verifying identity and purchase history. We reserve the right to deny returns if fraud, abuse, or misuse of our return policy is suspected.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please email us at Support@Protinkertoys.com and send your item to:

Pro Tinker Toys, 114 Center St, Wayne, OH 43466, United States

Gifts

If an item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit upon return. If the gift giver had the order shipped to themselves, we will issue a refund to the original purchaser.

International Orders

Customs regulations vary, and certain products, such as toy guns, may be seized by customs. Unfortunately, we cannot offer refunds for seized items. Customers are responsible for checking their local laws before ordering.

What to Do If Customs Seizes Your Item

Recovering seized items depends on the country and customs agency. Here are steps you can take:

1. Contact Customs: Inquire about the reason for the seizure and required steps to appeal.
2. Provide Documentation: Some agencies require proof of purchase or permits.
3. Appeal the Seizure: If unjustified, you may be able to challenge the decision.
4. Seek Legal Assistance: In complicated cases, consulting a legal expert may help.

We encourage customers to research local customs laws before ordering restricted items.